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How is shipping calculated?Shipping is auto calculated using USPS live rates service. The cost will vary based on the service you choose, your location, and the amount of products order. Flat rate was too expensive for our customers so we choose to use live rates calculated by USPS to have a more accurate shipping cost with no additional markup. You have an option of First Class Postage or Priority Mail.
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Where and how quickly do you ship?We ship within the 48 continental states of the United States using the United States Postal Service. The arrival date is determined by the shipping method. Orders are processed within 2-3 business days. Ship time is between 5 - 7 business days depending on the final destination. Please note that during government holidays and major holidays, your order may be delayed due to the post office being closed. Please select your shipping service accordingly. For shipping to Hawaii and Alaska please reach out to us for special shipping.
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Is your product Vegan, Gluten-Free, contains a lot of sugar or pork?The Wiggle Butt BBQ Sauce is gluten-free and low-sugar. It contains bacon. The Wiggle Butt Rub is vegan, gluten-free, and low-sugar.
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What is your return and exchange policy?Returns are accepted only if the item is unopened within 30 days of delivery. Buyers are responsible for return shipping costs. Refunds will not be issued on return items that arrive damaged. If your order arrives to you damaged please email Flash@kaletaskitchen.com with photos of the damaged box and items for replacement to be sent.
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Can I get it at a retail store?Currently, the Wiggle Butt BBQ Sauce and Wiggle Butt Rub are available at these locations: Purcell Ace Hardware Yorkville 9620 Walter Payton Memorial Hwy, Yorkville, IL 60560 Purcell Ace Hardware Oswego 4500 IL-71, Oswego, IL 60543 The Chopping Block Chicago (Sauce Only) 4747 N Lincoln Ave Chicago, IL 60625 Hy-Vee Grocery Store, Sycamore, IL Located at the meat counter 2700 DeKalb Ave, Sycamore, IL 60178
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Do you have nutritional information for your products?Yes! All nutritional information are located on the product page of each product.
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